

Ask the company if they’re a member of a trade association. If you’re still not getting anywhere, take the following steps:ġ. If you paid any other way, contact the Citizens Advice consumer helpline - a trained adviser can give you more detailed advice over the phone or by email.Ĭontact the Consumerline if you're in Northern Ireland. Many bank staff don’t know about the scheme, so you may need to talk to a manager. Contact your bank and say you want to use the ‘chargeback’ scheme. If you paid by debit or credit card, there’s another way to get your money back. If the company won’t give you your money back You can mention that you’re entitled to compensation under the Consumer Rights Act 2015.

Include screenshots and any other evidence you may have that the damage was caused by the faulty digital product. Write to the company you bought the digital product from, with a copy of the quote and an explanation of the problem.

This will also help you prove it’s the fault that caused the problem.Ģ. Find out how much it’ll cost to fix the problem - ask a repair shop or try to get a quote online. The compensation should make up for the problem caused by the faulty digital product.ġ.
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You’re legally entitled to compensation if the fault has caused a problem with your device - for example if you installed a new program on your PC and it’s making your PC crash. If the fault’s caused a problem with your device
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You could try asking for a full refund, but the law doesn’t give you the right to one like it does with faulty goods. You can still keep the digital product even if you get your money back. If the company won’t fix the problem or are taking too long, you can ask for a refund. My rights have been breached because the digital content you sold me is faulty. I would like you to fix it within a reasonable time.” Get a refund “Under the Consumer Rights Act 2015, digital content should be of a satisfactory quality, fit for purpose and as described.
